Learned it the Hard Way: Rackmounted.com Does not have 24/7 Tech Support

I just found out today in the most painful manner that Rackmounted.Com does not have 24/7 technical support. Our servers have been moved and apparently one of them had a problem today (Nov 29).

We put our issue under "Critical" to which their support person replied: "I will have to have a look at your server tomorrow morning, I can't get anyone to move the kvm at the moment. Ticket left open until further notice."

Talk about having an "emergency"!!! Ah yes, we hear you're panicking but we're far more laidback than you island dwellers in the Philippines. Our technical support are the most relaxed people in the world. Way to go, Rackmounted.com!

Currently doing business in the Philippines. Morning in Wisconsin (where they say they are) might be around 8am-Nov 29 is probably around 10pm-Nov30 in Manila. In which 3/4 of our day is gone and so is our business.

Very disappointed with the way this problem was handled. We reported the server as not responding at 11am-Philippine Time, they emailed us that it was fixed at 11pm-Philippine Time. They didn't say they had 24/7 Tech Support on their website. Must be our fault for thinking hosting services are there to help customers. That is what we are---"only" customers.

(What the heck am I ranting for?!! Not everybody needs a server anyways.)

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